FAQ

Prime Care offers a wide range of services to meet the diverse needs of our clients. Our services include but are not limited to: Personal care and daily living support Respite care Therapeutic supports Community participation and social activities Allied health services (occupational therapy, speech therapy, physiotherapy, etc.) Behavioural support and intervention

To access Prime Care services, you must be a participant in the NDIS scheme. You can contact the National Disability Insurance Agency (NDIA) to determine your eligibility and start the process of becoming an NDIS participant. Once approved, you can choose Prime Care as your preferred service provider and discuss your specific needs with our team.

Prime Care operates in various locations across Queensland, ensuring that our services are accessible to individuals with disabilities in different locations.

Yes, Prime Care services are eligible for funding through the NDIS. The specific services and supports you receive will be outlined in your NDIS plan, and funding will be allocated accordingly to cover the costs of the approved services.

To request an assessment or consultation with Prime Care, you can reach out to our dedicated customer service team. You can contact us by phone, email, or our website's contact form. Our team will guide you through the process and schedule a convenient time for the assessment or consultation.

At Prime Care, we prioritize the quality of our services, and that starts with our dedicated staff. Our team consists of qualified professionals, including registered nurses, support workers, and specialists in disability care. Our staff undergo rigorous training and hold relevant certifications and qualifications to ensure the highest standard of care.

Absolutely. Prime Care has nurses’ expertise in supporting participants with complex needs such as Bowel care, Catheter care, Wound care, PEG feeding, CPAP, Tracheostomy care, and Sub-Cut injections. Our team includes professionals skilled in managing complex disabilities, behaviour support, and providing specialized care for individuals with specific requirements. We work closely with participants and their families to deliver care and support services tailored to their unique circumstances.

Prime Care values client feedback and continuously strives to improve our services. If you have any feedback, concerns, or complaints about our services, you can contact our customer service team. We will promptly address your concerns and take appropriate actions to ensure your satisfaction.